1. About This Privacy Policy

This Privacy Policy applies to the website and online interactions of Ashabhav Welfare Foundation. It is intended to help visitors understand what information they may share with us and how that information may be handled.

By using our website or voluntarily submitting information through its forms, you acknowledge that you have read this policy. Where consent is required by applicable law, we will seek it as appropriate.

2. Information We May Collect

Depending on how you interact with our website, we may collect the following categories of information:

• Contact information: Name, email address, telephone number and location details submitted through contact or enquiry forms.
• Volunteer information: Details you provide when expressing interest in volunteering, internships or participating in our initiatives.
• Donation information: Details necessary to identify or acknowledge a donation, respond to donation-related enquiries and maintain relevant records.
• CSR and partnership information: Contact details, organisation information and enquiry details voluntarily provided by prospective corporate partners, institutions or other organisations.
• Messages and correspondence: Information included in emails, feedback, requests or other communications you send to us.
• Technical information: Certain information such as browser type, device information, approximate usage information and website activity may be collected through server logs or analytics tools, if enabled.

Please do not submit sensitive personal information through general website forms unless it is specifically requested through an appropriate and secure process.

3. How We Use Your Information

Information provided to us may be used, where appropriate, to:

• Respond to questions, messages and requests for assistance.
• Communicate about volunteering and internship enquiries.
• Respond to donation-related questions and maintain donation records.
• Review CSR, institutional and programme partnership enquiries.
• Share information about our activities when permitted and appropriate.
• Maintain, troubleshoot and improve our website and services.
• Protect the website, prevent misuse and investigate suspected fraud.
• Meet applicable legal, accounting and regulatory obligations.

We aim to use personal information only for relevant purposes and in a manner consistent with this Privacy Policy and applicable law.

4. Donations and Online Payments

If you choose to make a donation through our website, you may be redirected to a third-party payment service provider. Payments may be subject to that provider's own terms, privacy policy and security procedures.

We do not intend to collect or store complete payment-card details, banking passwords, UPI PINs or other confidential payment authentication credentials through our general website forms.

Relevant transaction information may be received or maintained for donation acknowledgement, reconciliation, accounting, responding to payment enquiries and meeting applicable legal requirements.

For questions about a donation or payment, please contact us using the details provided below. Any refund or payment resolution will be handled in accordance with the applicable donation and refund terms.

5. Cookies and Website Analytics

Our website or its service providers may use cookies and similar technologies to support website functionality, understand website usage and improve the visitor experience, where such technologies are enabled.

You may be able to manage cookies through your browser settings. Blocking certain cookies may affect the operation of some website features.

The use of analytics, advertising or other tracking tools depends on the services actually implemented on the website. Where required, appropriate notices or consent mechanisms should be provided.

6. When Information May Be Shared

We do not intend to sell your personal information. Information may be shared only where reasonably necessary for legitimate operational purposes or as permitted or required by applicable law, including with:

• Service providers: Website hosting, email, technical support and other providers supporting our operations.
• Payment providers: Third-party services processing donations or payment transactions.
• Professional advisers: Advisers or service providers assisting with legal, accounting or compliance requirements, where necessary.
• Public authorities: Authorities or other parties where disclosure is required by law or is necessary to protect legal rights and safety.

Information will not be shared with third parties for their own unrelated marketing purposes without an appropriate lawful basis.

7. Data Security

We take reasonable measures intended to protect personal information against unauthorised access, misuse, alteration or disclosure. These measures may include appropriate access controls, technical safeguards and operational procedures.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Visitors should avoid sending confidential payment credentials or unnecessary sensitive information through ordinary email or general enquiry forms.

8. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining relevant records, administering donations and meeting applicable legal or regulatory requirements.

When information is no longer required, it should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements and our record-retention practices.

9. Your Privacy Choices and Rights

Subject to applicable law and the circumstances of processing, you may contact us to:

• Ask whether we hold personal information relating to you.
• Request correction of inaccurate contact information.
• Ask questions about how your information is being used.
• Request deletion of information where legally permissible.
• Withdraw consent where processing is based on your consent.
• Raise a concern about the handling of your personal information.

We may need to verify your identity before acting on a request. Certain information may need to be retained where required by law or for legitimate record-keeping purposes.

10. Third-Party Websites and Services

Our website may contain links to external websites or services, including payment platforms and social media platforms. These third parties operate under their own privacy policies and terms.

Ashabhav Welfare Foundation does not control the privacy practices of external websites. We encourage visitors to review the applicable policies before providing information to those services.

11. Children's Privacy

Our programmes and community initiatives may involve children and young people. We expect personal information relating to children to be handled with appropriate care and safeguards.

Where collection or processing of a child's personal information requires parental or guardian consent, verification or other safeguards under applicable law, those requirements should be followed before the information is collected or processed.

If you believe that a child has provided personal information through our website inappropriately, please contact us so that the concern can be reviewed.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, operational practices or applicable legal requirements change. The revised policy will be published on this page with an updated revision date.

We encourage visitors to review this page periodically to remain informed about our privacy practices.